TCI / LEGAL 01
Privacy Policy
Last updated August 5, 2026Effective date
This policy is effective August 5, 2026.
What this policy covers
This policy explains how The Contractor Institute collects, uses, stores, and shares information when you use our public website, readiness assessment, practice exam, member portal, and administrative services.
Information we collect
We collect information you submit, including your name, email address, optional phone number, contractor classification, experience history, assessment answers, workbook responses, support requests, uploaded documents, and program progress. Payment details are processed by our payment provider and are not stored as full card numbers by the Institute.
How we use information
We use information to evaluate program fit, respond to applications, provide educational and implementation support, activate and operate member accounts, process payments, deliver program communications, improve the service, prevent misuse, and satisfy legal obligations.
Website activity and analytics
We record limited first-party events such as assessment starts and completions, checkout attempts, purchases when activated, sign-ins, lesson completion, and support activity. We use these records to operate the service and understand where applicants or members need help. We do not use cross-site advertising trackers. We do not respond to browser Do Not Track signals because there is no uniform response standard. Based on the currently configured service, we do not permit advertising providers to collect Institute activity over time across unrelated websites; this statement must be updated if the vendor configuration changes.
Service providers and professional referrals
We may share only the information reasonably needed with hosting, authentication, storage, payment, email, security, and scheduling providers that help operate the service. When independent malware scanning is enabled, Private Desk uploads are sent over encrypted connections to Cloudmersive for transient malware and active-content inspection before storage or release. Cloudmersive states that its API processes payloads in memory and does not retain copies after the transaction completes. We do not sell personal information. If you choose to engage an independent attorney, CPA, insurance professional, bookkeeper, or other provider, information is shared with that provider only with your direction or consent.
Client-directed AI workflow services
If an implementation client asks us to configure an AI workflow, the accepted Statement of Work identifies the client-owned provider account, approved data category, purpose, access, human approval, and retention boundary. We do not place restricted client information into an AI service merely to demonstrate a feature. The selected provider's terms, settings, and privacy practices also apply, and the client must authorize any production connection or transfer.
Retention and security
We keep application, payment, consent, member, and support records for as long as reasonably needed to operate the program, maintain tax and compliance records, resolve disputes, and enforce agreements. Login codes expire after 10 minutes; member sessions expire or may be revoked. We use access controls, encrypted transport, private document storage, upload restrictions, and activity logging, but no online system can be guaranteed completely secure.
Your choices
You may request access, correction, or deletion of personal information, subject to records we must retain by law or for legitimate business purposes. Email the privacy contact with your account email and the specific record or correction requested. We will verify identity using information reasonably related to the account before disclosing or changing records. You may unsubscribe from promotional email while continuing to receive essential account and transaction messages.
California privacy requests
California residents may contact us to ask what personal information we maintain and to request correction or deletion where applicable. We will verify the request before acting on it.
Children
The program is intended for adults. We do not knowingly collect personal information from children under 13.
Changes and contact
For privacy questions or requests, email admissions@thecontractorinstitute.com. Material changes will be posted here and, when they materially affect enrolled members, sent to the current account email before taking effect when required. The effective date will be updated whenever this policy changes.